Cancellation Policy

Your appointment is very important. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours’ notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Clients must pay additional $25.00 before next session. If you are later than 15 minutes past your scheduled appointment time, you will be required to reschedule.

 

Please notify us by TEXT or PHONE CALL if your cancellation is outside of our normal business hours at (979) 900-8875

 

*ALL CONSULTATIONS WILL BE REQUIRED TO PAY 100% OF THE CONSULTATION FEE UPON SCHEDULING.

*ALL SESSIONS WILL BE REQUIRED TO PAY 100% OF THE TOTAL AMOUNT OF THE SESSION UPON SCHEDULING. *
ALL “NO SHOWS"WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT.

 

We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 'REFUND POLICY" we appreciate your business as a loyal client, all payments are NON-REFUNDABLE under any circumstance. It will be session credit that will not expire.

 

Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

 

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no rescheduling fee will apply.